Use this article to find quick answers to frequently asked billing questions.
Billing - Frequently Asked Questions
Frequently Asked Questions
Log In and click Manage Account, then Pay Your Bill (Invoices).
Accepted payment methods:
• Credit card
• PayPal
• Electronic check (eCheck)
• ACH
• Check
• Wire transfer
If you have online account access:
Log in to your account.
Select Manage Account.
Select Pay Your Bill (Invoices).
From this page, you can view, download, print, and pay your invoices.
If you do not have online account access:
Go to the GS1 US Store
Enter your Account Number and Invoice Number.
View, download, or print your invoice.
Need additional assistance?
If you cannot access your invoice using either option above, contact Member Support at 937-435-3870, Monday through Friday, from 8:00 a.m. to 6:00 p.m. ET.
Your invoice is for the annual renewal of your GS1 US membership and GS1 US Company Prefix. Renewing ensures continued access to your GS1 US Company Prefix, GS1 US tools and services, and the barcodes created with your prefix. It also helps keep your identifiers active in retailer systems and prevents disruptions to the sale of your products. Renewal fees are based on the capacity of your GS1 US Company Prefix.
For more information view the Renew Your GS1 Membership article.
If you terminate your GS1 US membership, you may put the ability to use your GTINs and UPCs in jeopardy. GS1 US membership is linked to your ability to use your GS1 Company Prefix in market. When you terminate your membership, or let your Prefix expire:
You are no longer permitted to use the GS1 Company Prefix that was issued to your company. You will not have the ability to assign GTINs using your Prefix.
Your company listing will be removed from the GS1 Company Database, which is what many major retailers use to validate a seller’s connection to their products.
You will lose access to your product information in the GS1 US platform.
GS1 US View/Use Subscribers will no longer see company or product listings.
For more information view the Renew Your GS1 Membership article.
To request reinstatement of a terminated GS1 Identifier, email gs1usbusinesssupport@gs1us.org with the following information:
Company name
Account number
The identifier you would like to reinstate
What happens next?
Your reinstatement request will be reviewed and processed.
You will receive an invoice for the reinstatement fee.
Pay the invoice.
Once payment is received, you will receive a confirmation email.
Your account access will be restored within 24 hours of payment confirmation.
If you terminate your GS1 US membership, you may put the ability to use your GTINs and UPCs in jeopardy. GS1 US membership is linked to your ability to use your GS1 Company Prefix in market. When you terminate your membership, or let your Prefix expire:
You are no longer permitted to use the GS1 Company Prefix that was issued to your company. You will not have the ability to assign GTINs using your Prefix.
Your company listing will be removed from the GS1 Company Database, which is what many major retailers use to validate a seller’s connection to their products.
You will lose access to your product information in the GS1 US platform.
GS1 US View/Use Subscribers will no longer see company or product listings.
If you would like to proceed with cancellation, send your request to gs1usbusinesssupport@gs1us.org
When a GS1 Identifier is assigned to your company, it is permanently associated with that company in the GS1 Registry. As a result, we cannot process requests to transfer, reassign, or reuse that GS1 Identifier for another company.
Upon checkout, you agreed to GS1 Company Prefix/GS1 US GTIN/Global Location Number Cancellation/Exchange Policy.
When a GS1 Identifier is assigned to your company, it is permanently associated with that company in the GS1 Registry. As a result, we cannot process requests to exchange your GS1 Identifier.
Upon checkout, you agreed to GS1 Company Prefix/GS1 US GTIN/Global Location Number Cancellation/Exchange Policy.
Once your payment is received, processing may take 2–3 business days. You will receive a confirmation email when the payment is complete.
Download a copy of our W-9 form. It lists the GS1 US Taxpayer Identification Number (TIN). Use this to set up GS1 US as a vendor in your system.
To submit a purchase order (PO) for your renewal, email gs1usbusinesssupport@gs1us.org and include the following information:
Company name
Invoice number
Account number